Domande Frequenti

And is it possible to buy without registering?
You certainly, if you do not want to perform the registration on the website, you can still make purchases on our website; just add the desired products to the cart, go to checkout and fill in the fields in the express CHECKOUT.

What are the delivery times?
The delivery of an order usually takes place within 24 hours of delivery (48 hours for the islands and remote areas). Please keep in mind that orders depart from our warehouse every business day, therefore we guarantee delivery times, always very responsive.

Is it possible to pay directly to the delivery?
Absolutely, during the checkout (step n°5), you have the opportunity to select the method of payment the Delivery, at an extra cost of €5,00. [We invite you to read the policy of the marking point 5 of the conditions of sale].

What material are the lenses (and/or the frame)?
The material composition of the glasses is indicated in the Description published in any product of our portal.

What are the measurements of the glasses?
Also the measurements of each component of a pair of glasses are reported in its Description (Details). For support please see our size guide. The measures of the glasses of the brand "Kiss" are shown in centimeters always in the description.

There is an error/problem with my order, can I cancel it?
It is always possible to cancel an order by contacting us before it is shipped - within and not later than midnight of the same day of purchase. Our logistics service is quick and efficient, and shipments leave our warehouses every morning; then, if the cancellation request arrives after midnight, there is no more time material to proceed with the cancellation, but it is still possible to start the return procedure after delivery.

How can I make a return?
It is possible to return goods within 14 days from the delivery date. The return is free if the order payment was done through paypal, otherwise the cost of shipping to send back the goods is at your expense. Is it possible to open a return request directly in your account; click here to view the procedure in detail.

How can I contact you?
Our support channels are varied and provide ongoing support. Mobile/WhatsApp: (+39)327.3217739 - Office: (+39)06.56566408 - Email: - Live Chat FB - contact Form.