Is it possible to buy without registering?
You certainly, if you do not perform the registration on the website, you can still make purchases on our website; just add the desired products to the cart, go to checkout and fill in the fields in the express CHECKOUT.
In how much time will I receive my order?
The delivery of an order in Italy, usually takes place within 24 hours of delivery (48 hours for the islands and remote areas). Please keep in mind that orders depart from our warehouse every business day, therefore we guarantee delivery times, always very responsive.
Can I pay on delivery?
Absolutely, during the checkout you have the option to select payment method cash on delivery (available only in Italy), at an additional cost of €5,00. [We invite you to read the policy of the marking point 5 of the conditions of sale].
What material are the lenses (and/or the frame)?
The material composition of the glasses is indicated in the description published in each product.
What are the measurements of the glasses?
Also the measurements of each component of a pair of glasses are reported in its description (Details). For support please refer to the size guide.
There is an error/problem with my order, can I cancel it?
It is always possible to cancel it by contacting us before it is sent, within and not later than midnight of the same day of purchase. Our logistics service is quick and efficient, and shipments leave our warehouses every morning; then, if the cancellation request arrives after midnight, there is no more time material to proceed with the cancellation, but it is still possible to start the return procedure after delivery.
How can I make a return?
You can return goods within 14 days from the delivery date. The return is free if the order payment was done through paypal, otherwise the cost of return shipping is at your expense. Is it possible to open a return request directly in your account; click here for the procedure in detail.
How can I contact you?
Our support channels are varied and we provide a continuous support for:
- Offices: (+39)06.56566408
- Email: [email protected]
- Messenger, Telegram
- Contact Form